Terms and Conditions

01Who sells

This site, dskincare.cl, is operated by Daniela Clinical Skincare SpA, tax ID 77.381.302-7, registered at Los Militares 6655, Las Condes, Santiago, Chile.

For any question about an order, write to hola@dskincare.cl or call +56 9 7654 7933.

02What we sell

Cosmetics we formulate ourselves, and digital products such as the ebook. Each product page lists its active ingredients and how to use it.

Descriptions and photographs aim to represent the product faithfully. Cosmetic products are not medicines and do not replace medical assessment: if you have a diagnosed skin condition, check with your dermatologist before using them.

03Prices

Prices are shown in Chilean pesos and are those displayed on each product page at the time of purchase. The price you see is the price you pay: no extra charges are added to the product, other than shipping where it applies.

Prices may change without prior notice, but a change never affects an order that has already been paid.

04Payment

Payments are processed through Transbank's Webpay Plus, via the Payku platform. D'SKIN does not store card details: that information is handled directly by the payment provider.

An order is confirmed only once payment has been approved. If payment is not completed, the order stays pending and is released automatically after three hours, returning the products to stock.

05When the purchase is final

A paid order is confirmed once we verify that the product is in stock, that payment was approved, and that the shipping details are complete. Only then is the purchase final, and we confirm it by email.

If a product turns out to be out of stock after payment, we contact you to offer either a replacement product or a refund, whichever you prefer.

06Shipping

We ship within Chile only.

• Urban districts of the Santiago Metropolitan Region: $3,790, 3 to 5 business days.
• Rural districts of the Santiago Metropolitan Region: $4,500, 3 to 5 business days.
• Concón, Valparaíso and Viña del Mar: $4,600, 3 to 5 business days.
• Rest of the country: paid on delivery, 3 to 7 business days.

Shipments to the rest of the country go through Blue Express on a pay-on-delivery basis: the recipient pays the courier directly.

Timeframes are counted in business days from dispatch and are estimates: they depend on the courier. A complete address and a valid phone number are essential, since the courier uses them to arrange delivery.

Which districts fall into each zone is detailed on the shipping page.

07Exchanges and returns

Exchanges can be requested within 30 days of purchase, by writing to ventas@dskincare.cl with your order number and the reason.

We accept exchanges or returns in these cases:

• Faulty packaging, when the pump or dispenser arrives damaged. We will ask for a photograph, or for you to bring the product to the studio so we can check and replace it.
• Wrong item, when you received a product other than the one you ordered.
• Skin reaction. If the product caused sensitivity or an allergic reaction, write to us and we will look at it case by case. Tell us what happened and when it started, and add a photo if you can.

For hygiene reasons, an opened cosmetic product cannot be resold. Outside the cases above, we do not accept returns of products that have been opened or used.

08Coupons and discounts

Coupons are applied in the cart before payment and cannot be applied to an order already placed.

A coupon cannot be combined with another: only one per purchase. It may also carry its own conditions, such as an expiry date, a minimum spend, or applying only to certain products. Those conditions are stated when the coupon is issued.

A coupon has no cash value, cannot be exchanged for money, and is not reissued if it expires unused.

09Digital products

The ebook and any other digital product are delivered by download, to the email address on the order, once payment is confirmed.

They are for personal use and non-transferable: copying, redistributing or sharing them publicly is not permitted.

By their nature, a digital product already delivered cannot be returned. If you had trouble with the download, write to us and we will sort it out.

10In-studio treatments

Facial treatments are booked through AgendaPro and take place at Los Militares 6655, Las Condes. Each session lasts one hour and is carried out by Daniela Solís, beauty therapist.

Booking and deposit. To confirm an appointment, a deposit of $15,000 is paid, which is deducted from the total price of the session.

Reminders. A reminder is sent the day before the session, by email and WhatsApp.

Rescheduling. A booked appointment can be rescheduled up to twice, keeping the deposit, giving at least 24 hours' notice. From the third change onwards the deposit is not carried over: booking a new appointment requires a new deposit.

No-shows and cancellations. If you do not attend a confirmed appointment, or you decide to cancel it, the $15,000 deposit is not refunded. It covers the time held in the diary, which can no longer be offered to someone else.

11User account

If you create an account, you are responsible for keeping your password confidential and for activity that takes place under it. You can request deletion of your account by writing to hola@dskincare.cl.

12Personal data

The data you provide when buying (name, email, phone and address) is used to process and ship your order, and to contact you if there is a problem with it. It is not sold or transferred to third parties for commercial purposes.

The site uses Google Analytics and the Meta pixel to measure usage.

Promotional emails. If you subscribe or buy, we may send you emails with news and offers. You can unsubscribe at any time: every email carries a link to do so, or write to hola@dskincare.cl. Unsubscribing from promotional emails does not affect the emails about your orders.

Your data. Under Chilean Law 19.628, you may request access to, correction of, or deletion of your data by writing to hola@dskincare.cl.

13Intellectual property

The texts, photographs, formulations, trademarks and content on this site are the property of Daniela Clinical Skincare SpA and are protected by Chilean intellectual property law. Reproducing or using them for commercial purposes without written permission is not allowed.

14Changes to these terms

These terms may be updated. The version in force is always the one published on this page, with its last-updated date. A change does not affect an order already placed, which is governed by the terms in force at the time of purchase.

15Governing law

These terms are governed by Chilean law, in particular Law 19.496 on consumer protection.